technology = evil
Sep. 11th, 2008 04:20 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
amezriHonestly, why does technology have it in for me today?
Went to the office to pick up my work-from-home machine and after standing around for nearly an hour, I basically have to go back in tomorrow because tech support deactivated my user account and they were all at lunch. So, my option was to stay and wait for them to get back (which could be FOREVER) and fix it, but I needed to be home to wait for the phone guy so now I have to go back again tomorrow. OMG SO ANNOYING.
ALSO: OMG GLOBAT I HATE YOU. I mean, normally, I have no problems, but can I just say when you guys screw up, it's always a massive clusterfuck.
Rey: hi Cynthia, hope you are doing fine today ^_^
Cynthia: I'm not, actually. But thanks.
Because, really. Who contacts tech support when there's nothing wrong. Who?
I tried really hard not to rip the guy a new one because I know it's not his fault -- why would it be his fault? It's the fault of the idiot who just went in there and changed stuff when all the ticket asked was they they notify me when things were supposed to be fixed. And it's not the fault of the team who took six days to fix the issue, but it's the fault of whoever is supposed to communicating the problem to the customers. After some explaining of the screw-up:
Cynthia: I am fixing my config.inc.php myself right now.
Cynthia: which does not solve the original problem
Rey: Cynthia, I am now coordinating with our senior techs regarding your concern
Cynthia: Great.
Sarcastic? JUST A LITTLE.
I calmed down a bit as the whole thing went on, but seriously, people, just fix it! I'm giving them until morning. I mean, either they have the backup to restore from, or they don't. If they don't, I have an old one from October that will at least get me back most of it. UGH.
Also? I have just realized that I haven't eaten at all today. Awesome.
Went to the office to pick up my work-from-home machine and after standing around for nearly an hour, I basically have to go back in tomorrow because tech support deactivated my user account and they were all at lunch. So, my option was to stay and wait for them to get back (which could be FOREVER) and fix it, but I needed to be home to wait for the phone guy so now I have to go back again tomorrow. OMG SO ANNOYING.
ALSO: OMG GLOBAT I HATE YOU. I mean, normally, I have no problems, but can I just say when you guys screw up, it's always a massive clusterfuck.
Rey: hi Cynthia, hope you are doing fine today ^_^
Cynthia: I'm not, actually. But thanks.
Because, really. Who contacts tech support when there's nothing wrong. Who?
I tried really hard not to rip the guy a new one because I know it's not his fault -- why would it be his fault? It's the fault of the idiot who just went in there and changed stuff when all the ticket asked was they they notify me when things were supposed to be fixed. And it's not the fault of the team who took six days to fix the issue, but it's the fault of whoever is supposed to communicating the problem to the customers. After some explaining of the screw-up:
Cynthia: I am fixing my config.inc.php myself right now.
Cynthia: which does not solve the original problem
Rey: Cynthia, I am now coordinating with our senior techs regarding your concern
Cynthia: Great.
Sarcastic? JUST A LITTLE.
I calmed down a bit as the whole thing went on, but seriously, people, just fix it! I'm giving them until morning. I mean, either they have the backup to restore from, or they don't. If they don't, I have an old one from October that will at least get me back most of it. UGH.
Also? I have just realized that I haven't eaten at all today. Awesome.
