Listen, are you just fiddling around with me or what?

[amezri]

Points for anyone who can identify that quote.

Been having problems getting Amazon.com to give me a very simple answer to a very simple question. ::kicks Amazon in the nads:: The shipped me the wrong item

This is what they sent me, after three days:

--- orders-reply@amazon.com wrote:
> Dear Cynthia,
>
> Thank you for writing to Amazon.com from
> mizudax@yahoo.com.
>
> I have sent a reply to your message to the e-mail
> address associated
> with your account. To protect your privacy, we can
> only send account
> information to the e-mail address on file for your
> account. We
> appreciate your patience with our security measures.

And this is what I wrote back:

This is the e-mail address associated with my account and the e-mail address I have been using to correspond with your company about this problem.

If you are referring to the original purchaser of the gift, then her name is ******** and her e-mail is *******@***.***

I contacted you because this was a gift item purchased for me by ******* - but your company shipped me the wrong item. All I would like to know is if the item has been shipped or if it is still on order. As it is being shipped to MY address (***************************), it only seems reasonable to me that you would be able to tell me if the replacement item has been shipped.

If this is still not acceptable, then I will contact ******* and see if she has recieved an e-mail from your company.

Regards,

Cynthia Lin

Yeah, I was probably a little bitchier and angrier than necessary.. but wtf?? You can't give me a yes, it's been shipped? That is a security risk to no one. Even the freakin' bank was able to give me more information about my brother's account when I had to take care of his over-draw.

Blergh.

Comments

[leyenn.livejournal.com]

This is what I got this evening...

Dear Cynthia,

Greetings from Amazon.com.

I have checked your order(#****************), and I can confirm
that we still expect to ship it by the date listed in Your Account:
Feburary 14, 2003.

The estimated date of shipment was calculated at the time you placed
your order and is based on the proximity of inventory to the
delivery address you provided, as well as how quickly we can obtain
and assemble items for shipment.

We will send you an e-mail at the time of shipment. Please contact
us again if you do not receive a shipment confirmation by Feburary
15, 2003.

You can always check the status of your order, including estimated
dates of shipment and delivery, by clicking the Your Account link
at the top of most pages of our store or by following this link:

http://www.amazon.com/your-account

Thank you for shopping at Amazon.com. We hope you enjoy your order.


Best regards,

Reena Ralhan
Amazon.com... And You're Done

Done. Well, that's one way of putting it. *snerk*

Assuming they are going to send me a note when they ship it, I'll forward it on to you as soon as they send it.

*eats Amazon.com in a fit of frustration*

Re:

[amezri.livejournal.com]

Thanks, Li. ::smacks Amazon:: Think I should write back and e-mail to apologize for mine? :-P

[leyenn.livejournal.com]

Why bother? You'll only start them on another round of 'thank you for your email, we will send you a load of useless garbage disguised as an answer for the wrong/non-existent question shortly'.

You think this is fun? You should've seen me trying to get my weird double-account fiasco sorted... (didn't, btw. *snark*

::points and laughs at Amazon::

[amezri.livejournal.com]

Feburary 14, 2003. [snip] Feburary 15, 2003.

This is a delayed reaction.. but did they spell February wrong?! Twice?

Bwahahaha!

Re: ::points and laughs at Amazon::

[leyenn.livejournal.com]

They did indeed. *sniggers at Amazon*

Hey, pay me a few hundred thousand a year and I might consider beta-reading for you guys... *snerk*