Hah! Amazon.. *shakes head*

[amezri]

Please accept my sincere apologies for the contradictory information
you received in our last email. I assure you that we here at
Amazon.com strive to provide thorough, personal service to every
customer--I am very sorry that you experienced a rare exception when
you contacted us.

To help compensate you for this misunderstanding, I have upgraded the
method of shipment for this order to Next Day Domestic. I’ve checked
into your order and see that your items are on hand and ready to
ship. I apologize for the unexpected delay.

Rest assured, your shipment should still arrive by the delivery date
estimated in Your Account: January 21, 2003. We will send you an e-
mail at the time of shipment confirming the date, contents, and
method of your shipment.

In addition to a wide selection of items, one of our aims at
Amazon.com is to provide a convenient and efficient service; in this
case, we have not met that standard.

I am truly sorry that we were not able to fulfill your expectations
for this level of service. I hope that you will honor us with
another opportunity to prove the quality of our service to you in the
future.

Well, all right, then. See? That wasn't so hard, now was it? Idiots.

Comments

[leyenn.livejournal.com]

I've checked into your order and see that your items are on hand and ready to ship. I apologize for the unexpected delay.

Um... okay. They've been telling me that it's gonna take weeks...

*chomps happily on Amazon.com*

[amezri.livejournal.com]

Hm.. my other friend is currently having a problem cashing in a gift cert I sent her in December. I guess it refuses to show up in her shopping cart. She spent two hours on the phone with them (got transfered there by calling Borders.com...) and still didn't really get the issue solved. Stoopid Amazon.