omg drama

[amezri]

Have done: laundry, various packing, not much else....

Coming back from errands, I picked up the mail... and found a letter notifying me of an overdraft charge. What. The. Frak. I have never had an overdraft on my account in the 10+ years I've had it and there's no way it's possible with me keeping such a high balance in it.

So I got back in my car and drove -- fuming -- to the bank. I get there and the useless teller who I went to to make my large deposit previously was there, looking as vacant as ever. I meet with one of their account managers who didn't understand that my issue is not with the hold on the large deposit (I mean, yes, obviously you have to wait for the check to clear), but that suddenly after this deposit my account, according to this letter, is showing a balance of -$3,000. WHAT. THE. HELL. So a $40 charge at the grocery earned me a $34 overdraft fee. It took her 15 minutes of poking at her computer to finally call over the bank manager.

Bank manager comes over, looks at it, and says clearly this is dumb and wrong and directs the first woman to refund me the overdraft charge. \o/

And it's in my account already. HUZZAH.

Srsly. If I had to explain it again, I would have had a nervous breakdown. I was trying really hard not to be that screaming, pissed off customer. Now that I look on my online account again, it does show the overdraft charge, but at no point does it show my balance in the negative! *keyboardsmash*

Comments

[lizhume.livejournal.com]

I had that exact same thing happen to me with my bank like 10 years ago. I think some bored teller is to blame. My bank is now scared of me and tries to keep me happy because I am that "bitchy customer".

Good for you that you caught it and got it fixed.

[amezri.livejournal.com]

I really was prepared to go in there and rip someone a new one, but thankfully was able to mostly clamp it down.

I'm glad I got it fixed so quickly, too.